Real Time Order Notifications
Overview
When you are logged into Magaroo as a seller you will receive pop-up order notifications in real-time. That is, when a customer preforms an action on your store we will notify you via a popup message in real-time. We currently send you pop-notifications when...
- You offer same day fulfilment, for example, a takeaway business or same day click and collect and a customer places an order for today.
- You have attempted to take payment for an order and that payment has failed. When a customer logs in to Magaroo and settles that payment we will send you a real-time notification in addition to an email.
When a notification is displayed we also attempt to play an audio alert. Web browsers often mute this sound. For more information on enabling audio alerts for Magaroo in your web browser please visit: Settings for Audio Alerts.
Same Day Order Notification
When a customer places an order for the same day you will be notified via a popup alert if you are logged in to Magaroo. An example of the alert is shown in Figure 1. You can see you can take 4 actions from the notification.
- PREVIEW, this enables you to preview the order placed, shown in Figure 2
- ACCEPT, accepts the order and attempts payment. This is the equivalent to packing and taking payment for the order as you would in the order manager.
- REJECT, rejects the order, returns the order items to the customers basket and send them a polite email apologising,
- DISMISS, dismisses the order, no actions are taken. The order will be visible in the 'Pending' tab of your Order Manager and on the Today's Orders page.
- When you accept or reject an order you are sked to quickly confirm that action to help minimise unintended actions.
- When you accept the order, payment is attempted and the result of that process is displayed, shown in Figure 3.
- After this you can dismiss the notification. If a payment does fail the customer is alerted and asked to log into Magaroo to settle the payment.
- Similarly, when you reject an email an information message is displayed and you can dismiss the notification.
Figure 1
Figure 2
Figure 3
PAYMENT NOTIFICATIONS
When a customer settles a payment attempt that has failed you will receive a real-time notification, shown in Figure 4.
Figure 4
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