This is where you process your orders received through Magaroo.
You can access additional order management features from the tools dropdown menu on the top right side of the order manager.
Clicking today's orders displays all orders for today along with their status.
If you receive a new order for today this screen will update in real-time.
If you would like an email notification every time you receive an order through Magaroo then click on notifications are off icon on the top of the screen. It will change to show notifications are on .
Each time you click on this icon you toggle your email notifications on or off.
Clicking bulk print tickets allows you to print multiple POS (point-of sale) order tickets for a particular date range. POS printing requires your print server and printer to be correctly configured on Magaroo. Magaroo Cloud Print software must also to be downloaded, installed and connected via a Microsoft Windows PC on the same network as your POS printer.
Clicking bulk process orders allows you to complete the pack and payment process for multiple orders.
This is useful if you have a large number of pre-orders that you know you can complete.
Clicking download completed orders icon allows you to download a file of your filtered completed orders.
The number of orders you can download will be the number of completed orders corresponding to your selected filter criteria.
The download file contains useful information regarding orders including Magaroo fees, payment processing fees, and tax information that can be uploaded to your accounting system.
If you want to search for specific orders between certain dates, or by customer email then you can use the search function above the order list.
The orders available for download will also be filtered by the criteria you enter.
You will see on this page all of your pending orders, ranked in order of the slot date and time.
It shows the slot that has been chosen by the customer for the order. It also shows if the customer has selected collection or delivery (if you offer this service).
Other information shown includes the customer details, order number, status of order (depending on an order's status different actions are available to a seller), estimated cost, the initials of the packer and the final cost determined after packing is completed.
The packer is the person that started the pack process for an order on Magaroo. For example if a seller employee named John Smith was logged into Magaroo and started packing an order then packer would show JS.
The status of the order is also shown. Depending on an order's status different actions are available to a seller.
Depending on your cancellation settings, a customer will be able to cancel or edit their order up to a particular date and time.
Prior to then the order status will be 'awaiting packing'.
At this time you will be able to print a POS ticket for the order, preview the order or cancel the order.
Cancelling an order should be a last resort and only taken after consultation with your customer and subject to our Terms and Conditions.
If an order has passed the latest time when a customer could cancel or edit the order via Magaroo then you will be able to print an order POS ticket, start to pack the order, or cancel the order.
For an order with a failed payment you also have the option to mark the order as complete. This will manually mark the order as completed and paid. You may wish to do this if the customer has paid you in person, for example, when collecting their order.
Alternatively, if you were unable to resolve payment you can cancel the order.
You will receive an email notification when a customer settles failed payment. If you are logged in to Magaroo you will also receive a real-time alert.
If you click on the 'completed' tab you will see you all of your completed orders (subject to any filters) with similar details to the above.
You are still able to print a POS order for the order, view the order detail or the order invoice.
Clicking on the 'Cancelled' tab it takes you to all of your cancelled orders, subject to any filter criteria that you have specified.
You are still able to print a POS order for the order and view the order detail.