This is the first step of the pick and pack process for an order. At the top of this page are two comment boxes which will be shown depending on whether 1) the customer has opted to not receive substitute products and/or 2) has inputted with their order any additional comments.
Substitute Orders
If a customer has specified that they do not want to receive substitute orders for any item that is out of stock, then it will appear in red.
Customer Comments
At checkout customers have the option to make any additional comments.
For example, specifying a particular number of items that are sold by weight, e.g.: 5 carrots.
Any additional comments are displayed above the order listing.
Order Information
Order and customer details are located below the comments, if the customer has made additional comments. If there are no comments, order information is at the top of the page.
Substitute Products
If a customer has marked that they are willing to accept substitute products, then if you click on the 'select an optional substitute' box and start typing it will offer you a range of substitutes.
Select the item that you wish to substitute and it will automatically then show you the substitute price.
Because the range of products that you stock might be large we only show a small subset of products in the dropdown box filtered by what you have typed.
If you don't see the substitute item you are looking for continue typing its name to narrow the search further.
Dispatched Quantity
When you pack your order, you need to fill in the dispatched quantity, number of items or exact weight.
You should endeavour to dispatch a weight as close to the ordered amount as possible. However this will rarely be exact. In which case you input into the 'dispatched quantity' field the exact weight or number of items.
Once you have completed the dispatch quantity, click out of the box, and it automatically recalculates the 'actual cost' which will be charged to the customer for that item, and then at the bottom of the column in bold, the total actual cost. If you are unable to dispatch an item and the customer has requested no substitute you can enter zero in the dispatch quantity to remove this item from the order cost.
When you have completed packing the order click on the button at the bottom of the screen.
